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Customer satisfaction practical tools for building important relationships /

Main Author:	Decker, Dru Scott, 1942-
Corporate Author:	NetLibrary, Inc.
Format:	E-resources
Language:	English
Published:	Menlo Park, Calif. : Crisp Publications, c2000.
Edition:	3rd ed.
Series:	A fifty-minute series book
Subjects:	Consumer satisfaction

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