Holdings: Beyond customer satisfaction to customer loyalty :the key to greater profitability /

Main Author:	Bhote, Keki R. 1925-
Format:	Book
Language:	English
Published:	New York : American Management Association , c1996 .
Subjects:	Consumer satisfaction Customer loyalty Customer relations Customer services

Βιβλιοθήκη	Ταξιθετικός αριθμός	Αριθμός Αντιτύπων	Πληροφορίες	Κατάσταση
ΤΕΙ Αθήνας	-	1	Προβολή	OPAC