Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2000.
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| Edition: | 1st ed. |
| Subjects: |
| Βιβλιοθήκη | Ταξιθετικός αριθμός | Αριθμός Αντιτύπων | Πληροφορίες | Κατάσταση |
|---|---|---|---|---|
| Πανεπιστήμιο Μακεδονίας | HF5415.335.J64 2000 | 1 | Προβολή | OPAC |