Customer satisfaction practical tools for building important relationships /

Main Author: Decker, Dru Scott, 1942-
Corporate Author: NetLibrary, Inc.
Format: E-resources
Language:English
Published: Menlo Park, Calif. : Crisp Publications, c2000.
Edition:3rd ed.
Series:A fifty-minute series book
Subjects:
Physical Description:viii, 118 p. : ill. ; 26 cm.
Bibliography:Includes bibliographical references.
ISBN:1417524820 (electronic bk.)