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00803nam a2200229 a 4500 |
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538821 |
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20171111230003.0 |
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040803s2000 caua sb 000 0 eng d |
| 020 |
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|a 1417524820 (electronic bk.)
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| 040 |
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|a N$T
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| 050 |
1 |
4 |
|a HF5415.335
|b .S38 2000eb
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| 082 |
1 |
4 |
|2 22
|a 658.8/12
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| 100 |
1 |
4 |
|a Decker, Dru Scott,
|d 1942-
|
| 245 |
1 |
4 |
|a Customer satisfaction
|b practical tools for building important relationships /
|c Dru Scott.
|
| 250 |
1 |
4 |
|a 3rd ed.
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| 260 |
1 |
4 |
|a Menlo Park, Calif. :
|b Crisp Publications,
|c c2000.
|
| 300 |
1 |
4 |
|a viii, 118 p. :
|b ill. ;
|c 26 cm.
|
| 490 |
1 |
4 |
|a A fifty-minute series book
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| 504 |
1 |
4 |
|a Includes bibliographical references.
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| 650 |
1 |
4 |
|a Consumer satisfaction
|
| 710 |
2 |
4 |
|a NetLibrary, Inc.
|
| 952 |
|
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|a GrThPMO
|b 59b006f66c5ad17d7e5a9ae1
|c 952a
|d 9528
|e E-Books
|t 6
|x er
|z E-resources
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