Researching customer satisfaction & loyalty how to find out what people really think /
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| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
London :
Kogan Page,
2005.
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| Series: | Market research in practice series
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| Subjects: | |
| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10096176 |