Skip to content
Toggle navigation
Language
English
Deutsch
Español
Français
Italiano
日本語
Nederlands
Português
Português (Brasil)
中文(简体)
中文（繁體）
Türkçe
עברית
Gaeilge
Cymraeg
Ελληνικά
Català
Euskara
Русский
čeština
Suomi
Svenska
polski
Dansk
slovenščina
اللغة العربية
বাংলা
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Find
Advanced
Delivering quality service :
Similar Items
Cite this
Text this
Email this
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
Delivering quality service : balancing customer perceptions and expectations /
Main Author:
Zeithaml, Valarie A.
Other Authors:
Parasuraman, A.
,
Berry, Leonard L.
Format:
Book
Language:
English
Published:
New York :
Free press,
c1990.
Subjects:
Customer services
Service industries
>
Quality control
Holdings
Description
Similar Items
Staff View
Similar Items
Delivering quality service : balancing customer perceptions and expectations /
by: Zeithaml, Valarie A.
Published: (1990)
Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2003)
Quality : from customer needs to customer satisfaction /
by: Bergman, Bo, 1943-
Published: (1994)
Innovation and quality improvement in service organizations
Published: (2002)
Total quality service : principles, practices, and implementation /
by: Stamatis, D. H., 1947-
Published: (1996)
Services marketing /
by: Zeithaml, Valarie A.
Published: (1996)
Total quality service :principles, practices, and implementation /
by: Stamatis, D. H. 1947-
Published: (1996)
Quality from customer needs to customer satisfaction /
by: Bergman, Bo 1943-
Published: (2003)
Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2006)
Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2006)
Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2009)
Services Marketing : Integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2006)
Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2013)
Command performance : the art of delivering quality service /
by: Martin, John E.
Published: (1994)
Monitoring, measuring, and managing customer service /
by: Goodman, Gary S.
Published: (2000)
Quality of service : making it really work /
by: Edvardsson, Bo, 1952-
Published: (1994)
Quality service a commitment ot customer satisfaction.
Service quality : multidesciplinany nad multiantional perspectives /
Published: (1991)
Relationship marketing :bringing quality, customer service, and marketing together /
by: Christopher, Martin
Published: (1993)
Managing for quality in the service sector /
Published: (1991)
Managing quality in the service sector /
by: Asher, Mike
Published: (1996)
Quality of experience engineering for customer added value services : from evaluation to monitoring /
Service quality crossing boundaries /
Published: (2003)
Quality management in financial services /
by: Aubrey, Charles A.
Published: (1985)
Telecommunications quality of service management : from legacy to emerging services /
Published: (2003)
Services marketing: integrating customer focus across the firm/
by: Zeithaml, Valarie A.
Published: (2006)
Empowerment : HR strategies for service excellence /
by: Lashley, Conrad
Published: (2001)
Empowerment : HR strategies for service excellence /
by: Lashley, Conrad.
Published: (2001)
Best practices : building your business with customer-focused solutions /
by: Hiebeler, Robert
Published: (1998)
Service quality : research perspectives /
by: Schneider, Benjamin, 1938-
Published: (2004)
Measuring service performance : practical research for better quality /
by: Lisch, Ralf.
5S for service organizations and offices : a lean look at improvements /
by: Sarkar, Debashis
Published: (2006)
5S for service organizations and offices : a lean look at improvements /
by: Sarkar, Debashis,
Service management and marketing :customer management in service competition /
by: Gronroos, Christian 1947-
Published: (2007)
Service management and marketing : customer management in service competition /
by: Grönroos, Christian, 1947-
Published: (2007)
Service management and marketing : customer management in service competition /
by: Groonos, Christian 1947-
Published: (2007)
Relationship marketing : bringing quality, customer service, and marketing together /
by: Christopher, Martin
Published: (1991)
Customer service in the information environment/
by: St. Clair, Guy, 1940-
Published: (1993)
Customer service in the information environment /
by: St. Clair, Guy, 1940-
Services marketing : integrating customer focus across the firm /
Published: (2012)
Similar Items
Delivering quality service : balancing customer perceptions and expectations /
by: Zeithaml, Valarie A.
Published: (1990)
Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2003)
Quality : from customer needs to customer satisfaction /
by: Bergman, Bo, 1943-
Published: (1994)
Innovation and quality improvement in service organizations
Published: (2002)
Total quality service : principles, practices, and implementation /
by: Stamatis, D. H., 1947-
Published: (1996)
×
Loading...
