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Empowerment :
Holdings
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Empowerment : HR strategies for service excellence /
Main Author:
Lashley, Conrad.
Format:
Book
Language:
English
Published:
Oxford :
Elsevier/ Butterworth Heinemann,
2001.
Subjects:
Service industries
>
Management.
Service industries
>
Quality control.
Customer services
>
Management.
Holdings
Description
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