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00795nam a2200205 a 4500 |
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20171111231448.0 |
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080417s1990 nju r 000 0 eng d |
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|a 0029357012
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| 050 |
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|a HF 5415.5
|b .Z45 1990
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| 100 |
1 |
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|a Zeithaml, Valarie A.
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| 245 |
1 |
0 |
|a Delivering quality service :
|b balancing customer perceptions and expectations /
|c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
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| 260 |
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|a New York :
|b Free press,
|c c1990.
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| 300 |
|
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|a xii,226 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references
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| 650 |
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0 |
|a Customer services
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| 650 |
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0 |
|a Service industries
|x Quality control
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| 700 |
1 |
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|a Parasuraman, A.
|x mathematical models
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| 700 |
1 |
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|a Berry, Leonard L.
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| 952 |
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|a GRHeTEI
|b 59ccc8326c5ad13446088ec0
|c 998a
|d 945l
|e HF 5415.5 .Z45 1990
|t 2
|x m
|z Books
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