Delivering quality service : balancing customer perceptions and expectations /
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
New York :
Free press,
c1990.
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| Subjects: |
| Physical Description: | xii,226 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references |
| ISBN: | 0029357012 |