Cover Image

The customer is always right/

Main Author:	Kabodian, Armen J.
Format:	Book
Language:	English
Published:	New York: McGraw Hill, 1996
Subjects:	Consumers

Similar Items

Seeking customers /
Published: (1993)

All customers are irrational : understanding what they think, what they feel, and what keeps them coming back /
by: Cusick, William J.
Published: (2009)

AMA handbook for customer satisfaction /
by: Dutka, Alan F.
Published: (1994)

The customer is key : gaining an unbeatable advantage through customer satisfaction /
by: Lele, Milind M.
Published: (1987)

Best customers : demographics of consumer demand.

AMA handbook for customer satisfaction: research, planning, and implementation/
by: Dutka, Alan
Published: (1994)

The satisfied customer : winners and losers in the battle for buyer preference /
by: Fornell, Claes
Published: (2007)

The satisfied customer : winners and losers in the battle for buyer preference /
by: Fornell, Claes
Published: (2007)

Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing /
by: Azevedo, Abaetãe de.
Published: (2008)

Know your customer :new approaches to customer value and satisfaction /
by: Woodruff, Robert B.
Published: (1996)

Customer satisfaction practical tools for building important relationships /
by: Decker, Dru Scott, 1942-
Published: (2000)

Customer satisfaction practical tools for building important relationships /
by: Scott, Dru.
Published: (2000)

How customers think : essential insights into the mind of the market /
by: Zaltman, Gerald
Published: (2003)

Getting it right! :creating customer value for market leadership /
by: Weinzimer, Philip
Published: (1998)

Understanding customers /
by: Rice, Chris
Published: (1997)

Understanding customers /
by: Rice, Chris
Published: (1997)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.,

The 7 universal laws of customer value :how to win customers & influence markets /
by: Broydrick, Stephen C.
Published: (1996)

Researching customer satisfaction & loyalty how to find out what people really think /
by: Szwarc, Paul.
Published: (2005)

Knock your socks off answers :solving customer nightmares & soothing nightmare customers /
by: Anderson, Kristin
Published: (1995)

Ten key customer insights : unlocking the mind of the market /
by: Schieffer, Robert
Published: (2005)

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-

Measuring customer satisfaction/
by: Gerson, Richard F.
Published: (1993)

Measuring customer satisfaction
by: Gerson, Richard F.
Published: (1993)

Customer relationship management /
by: Sugandhi, R. K.
Published: (2008)

Customer centered growth: five proven strategies for building competitive advantage/
by: Whiteley, Richard C.
Published: (1996)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-

Tough customers :how to keep them smiling-- and yourself sane! /
Published: (1994)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D.
Published: (2000)

Researching customer satisfaction & loyalty : how to find out what people really think /
by: Szwarc, Paul
Published: (2005)

Modern analysis of customer surveys with applications using R /
Published: (2011)

Customer satisfaction measurement and management: using the voice of the customer/
by: Naumann, Earl, 1946-
Published: (1995)

Measuring customer satisfaction /
by: Gerson, Richard F.
Published: (1993)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-
Published: (2008)

Measuring customer satisfaction : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-
Published: (1998)

Measuring customer satisfaction: survey design, use, and statistical analysis methods/
by: Hayes, Bob E., 1963-
Published: (1998)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.

The customer century : lessons from world class companies in integrated marketing and communications /
by: Grönstedt, Anders
Published: (2000)

Keeping customers /
Published: (1993)

The market value process :bridging customer and shareholder value /
by: Cleland, Alan S. 1939-
Published: (1996)

Cannot write session to /tmp/vufind_sessions/sess_kcf3ahip39ojfk0rc92vhp0m22