Wake up your call center how to be a better call center agent /
| Main Author: | |
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| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
West Lafayette, Ind. :
Ichor Business Books,
c2005.
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| Edition: | 4th ed. |
| Series: | Customer access management
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| Subjects: | |
| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10091257 |