Description: Wake up your call center

Main Author:	D'Ausilio, Rosanne, 1941-
Corporate Author:	ebrary, Inc.
Format:	Book
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, c2005.
Edition:	4th ed.
Series:	Customer access management
Subjects:	Customer services > Management. Call centers > Management.
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10091257

Physical Description:	xviii, 212 p. : ill.
Bibliography:	Includes bibliographical references (p. 138-140) and index.