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990208s2005 inua sb 001 0 eng d |
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|a CaPaEBR
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| 050 |
1 |
4 |
|a HF5415.5
|b .D19 2005eb
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| 100 |
1 |
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|a D'Ausilio, Rosanne,
|d 1941-
|
| 245 |
1 |
0 |
|a Wake up your call center
|b how to be a better call center agent /
|c Rosanne D'Ausilio.
|
| 250 |
|
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|a 4th ed.
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| 260 |
|
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|a West Lafayette, Ind. :
|b Ichor Business Books,
|c c2005.
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| 300 |
|
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|a xviii, 212 p. :
|b ill.
|
| 490 |
1 |
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|a Customer access management
|
| 504 |
|
|
|a Includes bibliographical references (p. 138-140) and index.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Call centers
|x Management.
|
| 710 |
2 |
|
|a ebrary, Inc.
|
| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10091257
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| 952 |
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|a CY-NiOUC
|b 5a0455f76c5ad14ac1ecca7e
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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