Call center benchmarking how good is "good enough" /

Main Author: Anton, Jon.
Corporate Author: ebrary, Inc.
Other Authors: Gustin, David,
Format: Book
Language:English
Published: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.
Series:Customer access management
Subjects:
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=10106696

Internet

http://site.ebrary.com/lib/ucy/Doc?id=10106696
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