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00951nam a2200241 a 4500 |
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20171111234607.0 |
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000225s2000 inua sb 001 0 eng |
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|z 155753215X (alk. paper)
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|a CaPaEBR
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| 050 |
1 |
4 |
|a HG1616.C29
|b A57 2000eb
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| 100 |
1 |
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|a Anton, Jon.
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| 245 |
1 |
0 |
|a Call center benchmarking
|b how good is "good enough" /
|c by Jon Anton and David Gustin ; assisted by Stijn Spit.
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| 260 |
|
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|a West Lafayette, Ind. :
|b Ichor Business Books/Purdue University Press,
|c c2000.
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| 300 |
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|a viii, 84 p. :
|b ill.
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| 490 |
1 |
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|a Customer access management
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| 504 |
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|a Includes bibliographical references (p. 75-76) and index.
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| 650 |
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0 |
|a Call centers
|x Management.
|z United States
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| 650 |
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0 |
|a Benchmarking (Management)
|z United States.
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| 700 |
1 |
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|a Gustin, David,
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| 710 |
2 |
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|a ebrary, Inc.
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| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10106696
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| 952 |
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|a CY-NiOUC
|b 5a045c806c5ad14ac1ed8d62
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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