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Service management : operations, strategy and information technology /
Main Author:
Fitzsimmons, James A.
Other Authors:
Fitzsimmons, Mona J.
Format:
Book
Language:
English
Published:
Boston :
McGraw-Hill,
2006.
Edition:
5th ed.
Subjects:
Service industries
>
Management
Βιομηχανίες υπηρεσιών
>
Μάνατζμεντ
Holdings
Description
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