Service management : operations, strategy and information technology /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill,
2006.
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| Edition: | 5th ed. |
| Subjects: |
| Physical Description: | xiv,605 p. : ill. ; 25 cm.+ 1 computer laser optical disk (4 3/4 in.) |
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| Bibliography: | Includes bibliographical references and indexes |
| ISBN: | 0071244409 |