Service operations management : improving service delivery /

Main Author: Johnston, Robert 1953- (Author)
Other Authors: Clark, Graham,
Format: Book
Language:English
Published: Harlow, Essex, England ; Financial Times/Prentice Hall, 2008.
New York :
Edition:3rd ed.
Subjects:
Online Access:http://www.loc.gov/catdir/toc/ecip089/2008002916.html

Internet

http://www.loc.gov/catdir/toc/ecip089/2008002916.html
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