Service operations management : improving service delivery /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Harlow, Essex, England ;
Financial Times/Prentice Hall,
2008.
New York : |
| Edition: | 3rd ed. |
| Subjects: | |
| Online Access: | http://www.loc.gov/catdir/toc/ecip089/2008002916.html |
| Physical Description: | xvi, 533 p. : ill. ; 25 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781405847322(pbk.:alk.paper) 1405847328(pbk.:alk.paper) |