The lifebelt : the definitive guide to managing customer retention /
Main Author: | Murphy, John A., 1948- |
---|---|
Format: | Book |
Language: | English |
Published: |
Chichester ; New York :
Wiley,
c1996.
|
Subjects: | |
Online Access: | http://www.loc.gov/catdir/bios/wiley043/2001275752.html http://www.loc.gov/catdir/toc/wiley021/2001275752.html |
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