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20171111231440.0 |
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990504s1996 enk 001 0 eng d |
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|a 0471498181
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|a UKM
|b eng
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|a HF5415.525
|b .M87 2001
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| 082 |
0 |
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|2 21
|a 658.8/12
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| 100 |
1 |
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|a Murphy, John A.,
|d 1948-
|
| 245 |
1 |
4 |
|a The lifebelt :
|b the definitive guide to managing customer retention /
|c John A. Murphy.
|
| 246 |
3 |
0 |
|a Definitive guide to managing customer retention
|
| 260 |
|
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|a Chichester ;
|b Wiley,
|c c1996.
|a New York :
|
| 300 |
|
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|a xii, 292 p. :
|b ill. ;
|c 24 cm.
|
| 650 |
|
0 |
|a Customer loyalty.
|
| 856 |
4 |
2 |
|a Customer relations.
|u http://www.loc.gov/catdir/bios/wiley043/2001275752.html
|u http://www.loc.gov/catdir/description/wiley036/2001275752.html
|
| 856 |
4 |
1 |
|u http://www.loc.gov/catdir/toc/wiley021/2001275752.html
|
| 952 |
|
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|a GRHeTEI
|b 59ccc6d16c5ad13446085717
|c 998a
|d 945l
|e HF5415.525 .M87 2001
|t 1
|x m
|z Books
|
