The lifebelt : the definitive guide to managing customer retention /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Chichester ; New York :
Wiley,
c1996.
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| Subjects: | |
| Online Access: | http://www.loc.gov/catdir/bios/wiley043/2001275752.html http://www.loc.gov/catdir/toc/wiley021/2001275752.html |
| Physical Description: | xii, 292 p. : ill. ; 24 cm. |
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| ISBN: | 0471498181 |