Cover Image

Call Center operation : design, operation, and maintenance /

Main Author:	Sharp, Duane E.
Format:	Book
Language:	English
Published:	Amsterdam ; Boston : Digital Press, ©2003.
Subjects:	Call centers > Management. BUSINESS & ECONOMICS > Customer Relations.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=195187

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