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| LEADER |
01239nam a2200265 a 4500 |
| 001 |
1907927 |
| 005 |
20171111234745.0 |
| 008 |
070814s2003 ne a ob 001 0 eng d |
| 020 |
|
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|a 9780080490618
|q (electronic bk.)
|
| 020 |
|
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|a 0080490611
|q (electronic bk.)
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| 020 |
|
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|a 9781555582777
|
| 020 |
|
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|a 155558277X
|
| 040 |
|
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|a N$T
|b eng
|e pn
|
| 050 |
|
4 |
|a HE8788
|b .S53 2003eb
|
| 100 |
1 |
|
|a Sharp, Duane E.
|
| 245 |
1 |
0 |
|a Call Center operation :
|b design, operation, and maintenance /
|c Duane E. Sharp.
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| 260 |
|
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|a Amsterdam ;
|b Digital Press,
|c ©2003.
|a Boston :
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| 300 |
|
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|a 1 online resource (xiii, 303 pages) :
|b illustrations
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| 504 |
|
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|a Includes bibliographical references (pages 283-285) and index.
|
| 505 |
0 |
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|a Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers.
|
| 650 |
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0 |
|a Call centers
|x Management.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|
| 650 |
|
7 |
|a Call centers
|x Management.
|
| 856 |
4 |
0 |
|u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=195187
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| 952 |
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|a CY-NiOUC
|b 5a0466f36c5ad14ac1eefd8b
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
