Call Center operation : design, operation, and maintenance /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Amsterdam ; Boston :
Digital Press,
©2003.
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| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=195187 |
Table of Contents:
- Introduction to call centers
- Call center technology
- Organizing and managing the call center
- Selecting and training call center staff
- Call center case studies
- Building customer relationships with call centers.