Cover Image

What's the secret? to providing a world-class customer experience /

Main Author:	DiJulius, John R., 1964-
Corporate Author:	ebrary, Inc.
Format:	Book
Language:	English
Published:	Hoboken, N.J. : Wiley, c2008.
Subjects:	Customer services. Consumer satisfaction.
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10296783

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