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00894nam a2200241 a 4500 |
| 001 |
1793470 |
| 005 |
20171111234540.0 |
| 008 |
080314s2008 njua sb 001 0 eng |
| 020 |
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|z 9780470196120 (cloth)
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| 040 |
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|a CaPaEBR
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| 050 |
1 |
4 |
|a HF5415.5
|b .D5583 2008eb
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| 100 |
1 |
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|a DiJulius, John R.,
|d 1964-
|
| 240 |
1 |
0 |
|a To providing a world-class customer experience
|
| 245 |
1 |
0 |
|a What's the secret?
|b to providing a world-class customer experience /
|c John R. DiJulius.
|
| 246 |
3 |
0 |
|a To providing a world-class customer experience
|
| 260 |
|
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|a Hoboken, N.J. :
|b Wiley,
|c c2008.
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| 300 |
|
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|a xvi, 320 p. :
|b ill.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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0 |
|a Customer services.
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| 650 |
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0 |
|a Consumer satisfaction.
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| 710 |
2 |
|
|a ebrary, Inc.
|
| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10296783
|
| 952 |
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|a CY-NiOUC
|b 5a0458836c5ad14ac1ed16fa
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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