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Service breakthroughs :
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Service breakthroughs : changing the rules of the game /
Main Author:
Heskett, James L.
Other Authors:
Sasser, W. Earl.
,
Hart, Christopher W. L.
Format:
Book
Language:
English
Published:
New York : Toronto :
Free Press ; Collier Macmillan,
c1990.
Subjects:
Customer services
Sales management
Holdings
Description
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