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00826nam a2200217 a 4500 |
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490673 |
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20171111225918.0 |
| 008 |
900302s1990 nyua b 001 0 eng |
| 020 |
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|a 0029146755
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| 050 |
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|a HF5415.5
|b .H43 1990
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| 082 |
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|2 20
|a 658.8/12
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| 100 |
1 |
|
|a Heskett, James L.
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| 245 |
1 |
|
|a Service breakthroughs :
|b changing the rules of the game /
|c James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
|
| 260 |
1 |
|
|a New York :
|b Free Press ;
|c c1990.
|a Toronto :
|b Collier Macmillan,
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| 300 |
1 |
|
|a xii, 306 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
1 |
|
|a Includes bibliographical references (p. 279-293) and index.
|
| 650 |
1 |
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|a Customer services
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| 650 |
1 |
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|a Sales management
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| 700 |
1 |
|
|a Sasser, W. Earl.
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| 700 |
1 |
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|a Hart, Christopher W. L.
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| 952 |
|
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|a GrThPMO
|b 59afda456c5ad17d7e59d3f8
|c 952a
|d 9528
|e HF5415.5.H43 1990
|t 7
|x m
|z Books
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