Service recovery and service continuity
| Corporate Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Bradford, England :
Emerald Group Publishing,
c2005.
|
| Series: | Journal of services marketing ;
v.19, no. 5 |
| Subjects: | |
| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10103396 |