Service recovery and service continuity
| Corporate Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Bradford, England :
Emerald Group Publishing,
c2005.
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| Series: | Journal of services marketing ;
v.19, no. 5 |
| Subjects: | |
| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10103396 |
| Physical Description: | 100 p. |
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