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20171111234608.0 |
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|a CaPaEBR
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| 050 |
1 |
4 |
|a HF5415.5
|b .S478 2005eb
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| 245 |
0 |
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|a Service recovery and service continuity
|c guest editors Steve Baron, Kim Harris and Dominic Elliott.
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| 260 |
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|a Bradford, England :
|b Emerald Group Publishing,
|c c2005.
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| 300 |
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|a 100 p.
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| 490 |
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|a Journal of services marketing ;
|v v.19, no. 5
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| 650 |
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|a Customer relations.
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| 700 |
1 |
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|a Elliott, Dominic.
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| 710 |
2 |
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|a ebrary, Inc.
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| 856 |
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|u http://site.ebrary.com/lib/ucy/Doc?id=10103396
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| 952 |
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|a CY-NiOUC
|b 5a045cc46c5ad14ac1ed94e0
|c 998a
|d 945l
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|z Books
|
