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|a 9780873897433
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|a DLC
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|a HF5415.335
|b .H39 2008
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|2 22
|a 658.8/12
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| 100 |
1 |
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|a Hayes, Bob E.,
|d 1963-
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| 245 |
1 |
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|a Measuring customer satisfaction and loyalty :
|b survey design, use, and statistical analysis methods /
|c Bob E. Hayes.
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| 250 |
1 |
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|a 3rd ed.
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| 260 |
1 |
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|a Milwaukee, Wis. :
|b ASQ Quality Press,
|c 2008.
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| 300 |
1 |
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|a xxiii, 287 p. :
|b ill. ;
|c 24 cm.
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| 504 |
1 |
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|a Includes bibliographical references (p. 275-280) and index.
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| 650 |
1 |
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|a Consumer satisfaction
|x Statistical methods.
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| 650 |
1 |
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|a Questionnaires
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| 952 |
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|a GrThPMO
|b 59b015406c5ad17d7e5ad667
|c 952a
|d 9528
|e HF5415.335.H39 2008
|t 7
|x m
|z Books
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