Service quality : multidesciplinany nad multiantional perspectives /
Other Authors: | Brown, Stephen Walter, |
---|---|
Format: | Book |
Language: | English |
Published: |
New York :
Lexington Books,
c1991.
|
Subjects: |
Similar Items
-
Service quality crossing boundaries /
Published: (2003) -
Managing for quality in the service sector /
Published: (1991) -
Managing quality in the service sector /
by: Asher, Mike
Published: (1996) -
Quality management in financial services /
by: Aubrey, Charles A.
Published: (1985) -
Delivering quality service : balancing customer perceptions and expectations /
by: Zeithaml, Valarie A.
Published: (1990)