Service quality : multidesciplinany nad multiantional perspectives /
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Lexington Books,
c1991.
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| Subjects: |
| Item Description: | This volume represents the cooperative effects of the Service Research Center at the University of Karlstad (Sweden) and the First Interstate Center for Services Marketing at Arizona State University (United States). |
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| Physical Description: | xviii, 360 p. : fig., tabl. ; 23,5 cm. |
| Bibliography: | Includes bibliographies and index. |
| ISBN: | 0669211524 |