The virtual customer= O cliente virtual= L'usager virtuel= El cliente virtual : a new paradigm for improving customer relations in libraries and information services: Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004/
| Corporate Authors: | , , , |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: | English Spanish French |
| Published: |
Munchen:
a new paradigm for improving costumer relations in libraries and information services K.G.Saur,
2005
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| Series: | IFLA Publications
117 |
| Subjects: |