The virtual customer= O cliente virtual= L'usager virtuel= El cliente virtual : a new paradigm for improving customer relations in libraries and information services: Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004/

Corporate Authors: IFLA Satellite Meeting Sao Paulo, Brasil), International Federation of Library Associations and Institutions, K.G. Saur, IFLA Satellite Meeting
Other Authors: Ferreira, Sueli Mara Soares Pinto, Savard, Rejean,
Format: Book
Language:English
Spanish
French
Published: Munchen: a new paradigm for improving costumer relations in libraries and information services K.G.Saur, 2005
Series:IFLA Publications 117
Subjects:
ΒιβλιοθήκηΤαξιθετικός αριθμόςΑριθμός ΑντιτύπωνΠληροφορίεςΚατάσταση
Ιόνιο Πανεπιστήμιο025.52 IFL1ΠροβολήOPAC
Πανεπιστήμιο Κύπρου - Ανοιχτό Πανεπιστήμιο ΚύπρουZ716.3.I37 20041ΠροβολήOPAC