The virtual customer= O cliente virtual= L'usager virtuel= El cliente virtual : a new paradigm for improving customer relations in libraries and information services: Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004/
| Corporate Authors: | , , , |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: | English Spanish French |
| Published: |
Munchen:
a new paradigm for improving costumer relations in libraries and information services K.G.Saur,
2005
|
| Series: | IFLA Publications
117 |
| Subjects: |
| Item Description: | ΤΑΒ |
|---|---|
| Physical Description: | xvi, 385 σ. : εικ. ; 22 εκ. |
| Bibliography: | Includes bibliographical references and indexes |
| ISBN: | 3598218451 |
| ISSN: | 0344-6891 |