The virtual customer= O cliente virtual= L'usager virtuel= El cliente virtual : a new paradigm for improving customer relations in libraries and information services: Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004/
| Corporate Authors: | , , , |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: | English Spanish French |
| Published: |
Munchen:
a new paradigm for improving costumer relations in libraries and information services K.G.Saur,
2005
|
| Series: | IFLA Publications
117 |
| Subjects: |
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| 111 | 2 | 0 | |a IFLA Satellite Meeting |c Sao Paulo, Brasil) |d (2004 : |
| 245 | 1 | 4 | |a The virtual customer= |b O cliente virtual= L'usager virtuel= El cliente virtual : a new paradigm for improving customer relations in libraries and information services: Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004/ |c edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard |
| 246 | 1 | 1 | |a Virtual costumer |b un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca |
| 260 | 1 | 1 | |a Munchen: |b a new paradigm for improving costumer relations in libraries and information services |c 2005 |b K.G.Saur, |
| 300 | 1 | 1 | |a xvi, 385 σ. : |b εικ. ; |c 22 εκ. |
| 490 | 0 | 1 | |a IFLA Publications |v 117 |x 0344-6891 |
| 500 | 0 | 1 | |a ΤΑΒ |
| 504 | 0 | 1 | |a Includes bibliographical references and indexes |
| 650 | 1 | 0 | |a Βιβλιοθήκες |x Δημόσιες σχέσεις |
| 650 | 1 | 0 | |a Πελατειακές σχέσεις |x Διαχείριση |
| 650 | 1 | 0 | |a Πρόσβαση στο διαδίκτυο για τους χρήστες της βιβλιοθήκης |
| 650 | 1 | 0 | |a Πληροφοριακές υπηρεσίες (Βιβλιοθήκες) |x Εμπορία |
| 650 | 1 | 0 | |a Libraries |x Public relations |
| 650 | 1 | 0 | |a Customer relations |x Management |
| 650 | 1 | 0 | |a Information services |x Marketing |
| 700 | 1 | 0 | |a Ferreira, Sueli Mara Soares Pinto |
| 700 | 1 | 0 | |a Savard, Rejean, |
| 710 | 0 | 0 | |a International Federation of Library Associations and Institutions |
| 710 | 0 | 0 | |a K.G. Saur |
| 711 | 2 | 0 | |a IFLA Satellite Meeting |d (2004 : |
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