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00827nam a2200193 a 4500 |
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20171111234538.0 |
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080508s2008 wiua ob 001 0 eng|d |
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|a 9780873897433(ebook)
|z 0873897439
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| 040 |
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|a CaPaEBR
|b eng
|e rda
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| 050 |
1 |
4 |
|a HF5415.335
|b .H39 2008eb
|e pn
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| 100 |
1 |
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|a Hayes, Bob E.,
|d 1963-
|e author.
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| 245 |
1 |
0 |
|a Measuring customer satisfaction and loyalty :
|b survey design, use, and statistical analysis methods /
|c Bob E. Hayes.
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| 250 |
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|a Third edition.
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| 300 |
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|a 1 online resource (311 pages) :
|b illustrations
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| 504 |
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|a Includes bibliographical references (pages 275-280) and index.
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| 650 |
|
0 |
|a Consumer satisfaction
|x Statistical methods.
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| 856 |
4 |
0 |
|a Questionnaires.
|u http://site.ebrary.com/lib/ucy/Doc?id=10929568
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| 952 |
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|a CY-NiOUC
|b 5a0458536c5ad14ac1ed113e
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
|
