Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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| Format: | Book |
| Language: | English |
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10898773 |
| Physical Description: | 1 online resource (264 pages) : illustrations |
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| Bibliography: | Includes bibliographical references and index. |