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040525s2004 ilu gs 001 0 eng d |
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|z 0793188237 (pbk.)
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|a CaPaEBR
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1 |
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|a HF5415.5
|b .G76 2004eb
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| 100 |
1 |
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|a Gross, T. Scott.
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| 245 |
1 |
0 |
|a Positively outrageous service
|b how to delight and astound your customers and win them for life /
|c T. Scott Gross.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Chicago :
|b Dearborn Trade,
|c 2004.
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| 300 |
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|a xii, 211 p.
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|a In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox.
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| 650 |
|
0 |
|a Customer relations.
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| 710 |
2 |
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|a ebrary, Inc.
|
| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10062699
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| 952 |
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|a CY-NiOUC
|b 5a04551f6c5ad14ac1ecb0fe
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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