APA Citation

Gross, T. S. (2004). Positively outrageous service: How to delight and astound your customers and win them for life (2nd ed.). Chicago: Dearborn Trade.

Chicago Style Citation

Gross, T. Scott. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. 2nd ed. Chicago: Dearborn Trade, 2004.

MLA Citation

Gross, T. Scott. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. 2nd ed. Chicago: Dearborn Trade, 2004.

Warning: These citations may not always be 100% accurate.