Cover Image

Chief customer officer : getting past lip service to passionate action /

Main Author:	Bliss, Jeanne
Format:	Book
Language:	English
Published:	San Francisco, CA : Jossey-Bass, c2006.
Edition:	1st ed.
Subjects:	Customer relations > Management Industrial management

Similar Items

Statistical methods in customer relationship management
by: Kumar, V., 1957-
Published: (2012)

Customer service delivery : research and best practices /
Published: (2006)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer genius : becoming a customer-centric business /
by: Fisk, Peter
Published: (2009)

Customer experience management a revolutionary approach to connecting with your customers /
by: Schmitt, Bernd.
Published: (2003)

Involving customers in new service development
Published: (2006)

Fundamentals of customer-focused management : competing through service /
by: John, Joby, 1957-
Published: (2003)

Electronic customer relationship management
Published: (2006)

Customer relationship management /
by: Buttle, Francis
Published: (2004)

Customer relationship management : a database approach /
by: Kumar, V., 1957-
Published: (2006)

Return on customer : creating maximum value from your scarcest resource /
by: Peppers, Don
Published: (2005)

Customer relationship management in electronic markets /
Published: (2003)

Customer relationship management a global perspective /
Published: (2008)

Strategic customer management strategizing the sales organization /
by: Piercy, Nigel.
Published: (2009)

The customer management scorecard managing CRM for profit /
by: Woodcock, Neil.
Published: (2003)

Customer relationship management : a strategic imperative in the world of e-business /
Published: (2000)

Customer relationship management : how to turn a good business into a great one! /
by: Roberts-Phelps, Graham.
Published: (2003)

Customer service : empowerment and entrapment /
Published: (2001)

Customer relationship management using business intelligence
by: Sturdy, Graham R.
Published: (2012)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.

Managing global customers an integrated approach /
by: Yip, George S.
Published: (2007)

The customer differential : the complete guide to implementing customer relationship management /
by: Nykamp, Melinda.
Published: (2001)

Customer relationship management /
by: Sugandhi, R. K.
Published: (2008)

Designing the customer-centric organization : a guide to strategy, structure, and process /
by: Galbraith, Jay R.
Published: (2005)

CRM in real time : empowering customer relationships /
by: Goldenberg, Barton J.
Published: (2008)

The relationship revolution : closing the customer promise gap /
by: Hochman, Larry.
Published: (2010)

Customer relationship management how to turn a good business into a great one! /
by: Roberts-Phelps, Graham.
Published: (2001)

Microsoft Dynamics CRM 2011 customization & configuration (MB2-866) certification guide a practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam /
by: Benson, Neil.
Published: (2012)

Customer-driven services management /
by: Balachandran, S., 1932-
Published: (1999)

Gower handbook of customer service /
Published: (1996)

Customer friendly : the organizational architecture of service /
by: Ziegenfuss, James T.
Published: (2007)

Customer-focused marketing: actions for delivering greater internal and external customer satisfaction/
by: Chaston, Ian
Published: (1993)

CRM unplugged releasing CRM's strategic value /
by: Bligh, Philip.
Published: (2004)

Data mining techniques in CRM : inside customer segmentation /
by: Tsiptsis, Konstantinos
Published: (2009)

Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
by: Cundari, Aldo,

The CRM handbook : a business guide to customer relationship management /
by: Dyche, Jill
Published: (2002)

Monitoring, measuring, and managing customer service /
by: Goodman, Gary S.
Published: (2000)

Vtiger CRM beginner's guide record and consolidate all your customer information with vtiger CRM /
by: Rossi, Ian D.
Published: (2011)

Proactive customer service :transforming your customer service department into a profit center /
by: Brennan, Charles D.
Published: (1997)

Cannot write session to /tmp/vufind_sessions/sess_lbqfm9vop92ufid5lsh0b4thl2