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| LEADER |
00736nam a2200217 a 4500 |
| 001 |
528912 |
| 005 |
20171111225954.0 |
| 008 |
981015s1999 maua b 000 0 eng |
| 020 |
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|a 0814470289
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| 040 |
|
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|a DLC
|
| 050 |
|
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|a HF5415.5
|b .B484 1999
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| 082 |
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|2 21
|a 658.8/12
|
| 245 |
|
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|a Best practices in customer service /
|c edited by Ron Zemke and John A. Woods.
|
| 250 |
|
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|a 1st AMACOM ed. 1999
|
| 260 |
|
|
|a Amherst, Mass. :
|b HRD Press ;
|c 1999.
|a New York, N.Y. :
|b AMACOM,
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| 300 |
|
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|a xvii, 414 p. :
|b ill. ;
|c 28 cm.
|
| 504 |
|
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|a Includes bibliographical references.
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| 650 |
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|a Customer services
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| 700 |
1 |
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|a Zemke, Ron
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| 700 |
1 |
|
|a Woods, John A.
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| 952 |
|
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|a GrThPMO
|b 59affe736c5ad17d7e5a71a3
|c 952a
|d 9528
|e HF5415.5.B484 1999
|t 7
|x m
|z Books
|
