Zemke, R., & Woods, J. A. (1999). Best practices in customer service (1st AMACOM ed. 1999.). Amherst, Mass. : New York, N.Y.: HRD Press ; AMACOM.
Chicago Style CitationZemke, Ron, and John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. 1999. Amherst, Mass. : New York, N.Y.: HRD Press ; AMACOM, 1999.
MLA CitationZemke, Ron, and John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. 1999. Amherst, Mass. : New York, N.Y.: HRD Press ; AMACOM, 1999.
Warning: These citations may not always be 100% accurate.