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| LEADER |
00739nam a2200205 a 4500 |
| 001 |
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20171111225934.0 |
| 008 |
920826s1991 gw a b 001 0 ger |
| 020 |
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|a 340913655X
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| 050 |
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|a HF5415.5
|b .D54 1991
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| 082 |
|
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|2 20
|a 658.8/12
|
| 245 |
|
|
|a Dienstleistungs qualit"at :
|b Konzepte, Methoden, Erfahrungen /
|c Manfred Bruhn, Bernd Stauss (Hrsg.).
|
| 260 |
|
|
|a Wiesbaden :
|b Gabler,
|c c1991.
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| 300 |
|
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|a 429 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 411-422) and index.
|
| 650 |
|
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|a Customer services
|z Germany.
|
| 650 |
|
|
|a Service industries
|x Management.
|z Germany
|
| 700 |
1 |
|
|a Bruhn, Manfred
|
| 700 |
1 |
|
|a Stauss, Bernd.
|
| 952 |
|
|
|a GrThPMO
|b 59afeb116c5ad17d7e5a1a4e
|c 952a
|d 9528
|e -
|t 1
|x m
|z Books
|
