Description: Dienstleistungs qualit"at :

Other Authors:	Bruhn, Manfred, Stauss, Bernd.
Format:	Book
Language:	German
Published:	Wiesbaden : Gabler, c1991.
Subjects:	Customer services > Germany. Service industries > Management. > Germany

Physical Description:	429 p. : ill. ; 25 cm.
Bibliography:	Includes bibliographical references (p. 411-422) and index.
ISBN:	340913655X