Award-winning customer service : 101 ways to guarantee great performance /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
AMACOM,
©2007.
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| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=214580 |
Table of Contents:
- Customers: delight your audience
- Performance: your role of a lifetime
- Planning: a good script begins with thoughtful consideration
- Communication: choose the right lines in the cript
- Leadership: great performances need great direction
- Preparation: things are going to change
- Training: learn your lines
- Teamwork: the actors make the cast
- Motivation: monitoring the process
- Feedback: rave reviews and poor reviews
- Meetings: on the spot rehearsals
- Conflict: every production has turmoil
- Commitment: take it from the top
- Quick tips: cue cards.